Legal

Privacy Policy

Effective date: July 3, 2026  |  Last updated: July 3, 2026

Brighouse Commercial Auto Removal (“we,” “us,” “our”) operates the website brighousecommercialautoremoval.ca and provides vehicle, industrial equipment, and scrap metal removal services in Richmond, BC and the surrounding Metro Vancouver area. This policy explains what personal information we collect, why we collect it, and how it’s handled, in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and BC’s Personal Information Protection Act (PIPA).

1. Information We Collect

We collect information in the following ways:

• Information you give us directly — name, phone number, email address, service address, and vehicle/equipment details, when you call us, fill out a form, or request a quote.
• Automatically collected information — IP address, browser type, device type, pages visited, and referring URLs, collected through standard website analytics and cookies.
• Information from third parties — such as when a property manager or business contact submits a request on behalf of a vehicle owner for removal from a lot or job site.

We do not knowingly collect sensitive personal information such as government ID numbers or financial account details through the website. Any documentation required for vehicle title transfer (e.g., ICBC forms) is collected in person at time of pickup, not through the site.

2. How We Use Your Information

• To respond to quote requests and schedule pickups
• To communicate about scheduling, confirmations, or service updates
• To process vehicle/asset ownership transfer paperwork where applicable
• To improve our website and services
• To comply with legal, regulatory, or environmental reporting requirements (e.g., BC Ministry of Environment standards for fluid disposal)

We do not sell your personal information to third parties.

3. Cookies & Tracking Technologies

Our website may use cookies and similar technologies (such as Google Analytics or Google Ads tracking) to understand how visitors use the site and to measure the performance of our advertising. You can disable cookies through your browser settings; doing so may affect some site functionality.

4. Sharing Your Information

We may share information with:

• Licensed scrap processing partners, to complete vehicle/equipment disposal
• Service providers who support our operations (e.g., scheduling software, hosting, analytics), under confidentiality obligations
• Government or regulatory bodies (e.g., ICBC), where required to complete a title transfer or comply with law
• Law enforcement or legal authorities, if required by law or to protect our rights

5. Data Retention

We retain personal information only as long as needed to fulfill the purposes described in this policy, or as required by law (for example, retaining transaction and ownership-transfer records for the period required by BC regulations).

6. Data Security

We use reasonable administrative and technical safeguards to protect personal information against unauthorized access, loss, or misuse. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under PIPEDA/PIPA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to certain uses of your information, subject to legal or contractual restrictions
• Ask us to delete information we no longer need to retain

To exercise any of these rights, contact us using the details below.

8. Children’s Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “last updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us: